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Frequently Asked Questions

Do I need to register for an account to place an order?

Ordering is easy - no account needed. Once you've added your items to the cart with the correct size, color etc. you can simply use the Payment Option "Payroll Deduction" (bottom right of the checkout screen). Using your employee file number and employee code, you'll be able to checkout without creating an account. At checkout, there is a link to help you find your file number and employee code.


What is the Community Store?

The Community Store is open to the public for friends, family, and community to shop Simmons apparel and merchandise. The Community Store is only accessible through the mySimmons App. A portion of Community store earnings will directly benefit local organizations fighting food insecurity.


What is the difference between the Community Store and the Company Store?

The Community Store is a retail site open to the public exclusively through the mySimmons App. Shopping is available 24/7 and the Community Store accepts all major credit cards. A portion of Community Store earnings will directly benefit local organizations fighting food insecurity.

The Company Store is a private site for Simmons Team Members to purchase Simmons apparel and merchandise at special employee pricing. It can be accessed online at apparel.simmonsfoods.com or through the mySimmons App (must log in through the Employee Portal). The Company Store is open the first full week of each month and purchases are deducted via payroll.


Help! I ordered the wrong size. Can I change my order?

If you need to change or cancel your order, please use the Store Support tab online and we will try to accommodate your request. We have streamlined the order process and are working with a local vendor to have your items delivered quickly. Please note, it may not be possible to cancel an order after 24 hours. Look for an email with an update on the status of your request.


How long will it take to get my order?

Once submitted, standard orders will be created and delivered within two weeks. Large, custom orders may take longer. Items will be delivered to the facility selected at checkout.


I don’t like the item I ordered, can I return it or exchange it for something else?

Unworn items, in their original condition with only a Simmons logo (no sleeve or custom text), may be returned for an exchange or full refund within 30 days of the order. We cannot accept items that have been washed or worn. Refunds for payroll deduction will be processed on the next payroll cycle after the item has been received. Please send returns to the Home Office, labeled Company Store Return.


I am a Simmons Team Member. Can I still shop the Community Store?

The Company Store offers Simmons team members employee pricing for the same Simmons apparel and merchandise in the Community Store. If you’re a Simmons team member, you can save by shopping at the Company Store and encouraging your friends and family to shop the Community Store!


How can I order cool logo items for a department/facility event?

We would love to help you create a fun design for your department event, celebration or milestone. Please use the Ask A Question option under the Store Support tab and let us know the occasion, date and budget for your event. Minimum quantities will apply. We will get in touch with you no later than the end of the next business day.


Why do some items seem like a better deal than others?

We want you to feel good about representing Simmons! Our goal is to source quality items at a fair price and when possible, offer multiple value options for things like jackets and t-shirts. The pricing of items depends on a number of different factors: quantity ordered, cost of embroidery, manufacturer's flexibility on pricing. Simmons does not make a profit on any of the items, so the cost essentially boils down to manufacturer's costs for the specific quantity ordered and embroidery/production costs.

In short, our ability to offer discounted prices varies by item. We will keep working to find the best combination of value, price and quality in a way that is easy to order.


I have a favorite shirt and would like to add the Simmons logo.

No doubt your favorite shirt would look fantastic with the Simmons logo. At this time however, we are only using the official options in the online store. We will let you know if that changes!


Our department has a specific item (shirt, hat, etc.) that we use all the time. Can we get this added to the site?

Good thinking! Check with your HR Manager for ordering options.


Why are certain logos only on certain items?

Great question! We have based the logo placement on the style and fabric of each item. Where possible, there are several options for logos and color, which provides each person the option to customize their item(s) with different logo looks vs the same logo, in the same spot, on every item.


Why is there a tone on tone option for the logos?

One of the cool things about the Simmons brand is the idea “we work for your brand”, it’s not about us, it’s about the customer. Tone­on­tone matches the color of the logo (or closely coordinates) with the fabric of the item, creating a more subtle look and reinforcing the idea that it’s not about our brand ­ it’s about the customer. The traditional Simmons logo in blue and white, with the red dot is still a favorite. We just created another option for variety.


I would like to change the color or the logo.

The logo options are consistent with the Simmons Brand Guidelines; simmonsfoods.com/branding. We love color options too, but we love the consistency of the Simmons Brand Guidelines more.

Store Support