Employee store is open .

Frequently Asked Questions

WHY ARE CERTAIN LOGOS ONLY ON CERTAIN ITEMS?

Great question! We have based the logo placement on the style and fabric of each item. Where possible, there are several options for logos and color, which provides each person the option to customize their item(s) with different logo looks vs the same logo, in the same spot, on every item.


HOW DO I SUGGEST A NEW ITEM FOR THE STORE?

We would love to hear from you! Use the Store Support link to share your suggestion.


WHY DO SOME ITEMS SEEM LIKE A BETTER DEAL THAN OTHERS?

We want you to feel good about representing Simmons! Our goal is to source quality items at a fair price and when possible, offer multiple value options for things like jackets and t-shirts. The pricing of items depends on a number of different factors: quantity ordered, cost of embroidery, manufacturer's flexibility on pricing.

Simmons does not make a profit on any of the items. Items are ordered wholesale through a local vendor so the cost to team members is the manufacturer's costs for the specific quantity ordered and embroidery/production costs.

Our ability to offer discounted prices varies by item. We will keep working to find the best combination of value, price and quality in a way that is easy to order.


CAN I REQUEST THE SIMMONS LOGO IN A DIFFERENT COLOR?

The logo options are consistent with the Simmons Brand Guidelines; simmonsfoods.com/branding. We love color options too, but we love the consistency of the Simmons Brand Guidelines more.


CAN I ADD A SIMMONS LOGO TO MY FAVORITE SHIRT?

No doubt your favorite shirt would look fantastic with the Simmons logo. At this time however, we are only using the official options in the Company Store. We will let you know if that changes!


HOW DO I ORDER CUSTOM ITEMS FOR MY TEAM?

We love custom orders! Complete the Get Swag Request and we’ll be in touch with next steps.


WHEN WILL MY EXCHANGED ITEMS ARRIVE?

Exchanges requested by the first week of the month are fulfilled that month’s regular orders.


DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?

Ordering is easy– no account needed. Once you've added your items to the cart with the correct size, color etc. you can simply use the Payment Option "Payroll Deduction" (bottom right of the checkout screen). Using your company code and employee code, you'll be able to checkout and the amount will be deducted from your paycheck.

To save your information or earn loyalty points, you will need to create an account.


WHEN IS THE COMPANY STORE OPEN?

You can order items from the company store at any time. Promotions and sales will run the first full week of each month. Orders are fulfilled once each month and delivered to the facility of your choice. Fulfillment and delivery are generally the second and third full week of the month. See the Company Store calendar for specific dates.


WHEN WILL I RECEIVE MY REFUND?

Refunds are processed once per month and issued on the fourth week’s pay period.


I DON’T LIKE THE ITEM I ORDERED, CAN I RETURN OR EXCHANGE IT FOR SOMETHING ELSE?

Unworn items, in their original condition with only a Simmons logo (no sleeve or custom text), may be returned for an exchange or full refund within 90 days of the order. We cannot accept items that have been washed or worn. Refunds for payroll deduction will be processed once each month.

Use the Store Support link to request an exchange or return. Please note, this request must be completed online to receive credit or begin the exchange. Once submitted, you will receive a confirmation email. Return items to the Home Office, labeled Company Store Return.


HELP! I ORDERED THE WRONG SIZE. CAN I CHANGE MY ORDER?

If you need to change or cancel your order, please use the Store Support link and we will try to accommodate your request. Please note, it may not be possible to cancel an order after 24 hours. Look for an email with an update on the status of your request.


WHAT IF I CAN’T FIND MY ORDER AT MY FACILITY?

Check with your local HR Manager first. If it can’t be located, use the Store Support link and we will track it down for you.


WHEN WILL MY ORDER ARRIVE?

Orders are delivered to the facility of your choice the fourth week of each month. See the Company Store calendar for specific dates.

Orders placed the first full week of each month will be fulfilled and delivered the same month. Orders placed outside the first full week will be fulfilled and delivered on the next Store cycle. See Company Store calendar for specific dates.


MY GIFT CARD DOESN’T WORK.

Please reach out to Store Support and we’ll find out why. You may also check the gift card balance on your card here, Gift Card Balance.


THE ERROR MESSAGE SAYS MY INFORMATION DOESN’T MATCH.

Double check your company code and employee number. The information must match your information in UKG exactly. If you are still unable to place the order, reach out to Store Support. We’re happy to help.


I GET AN ERROR MESSAGE WHEN PLACING AN ORDER.

If you keep getting an error when trying to place an order, please reach out to Store Support with the specific error message that appears on the screen.


I DIDN’T RECEIVE A CONFIRMATION EMAIL, DID MY ORDER GO THROUGH?

Good question! Reach out to Store Support and we’ll check for an order under your name. If the order went through we’ll resend the confirmation email. If the order did not go through, you can try again.


HOW DO I FIND MY COMPANY CODE AND EMPLOYEE NUMBER?

There is a link at checkout with instructions on how to find this information.


WHEN WILL MY ORDER BE DEDUCTED FROM MY PAYCHECK?

Company Store orders are deducted from payroll by the fourth week of each month. If you have any questions, please contact Store Support.


POLICY FOR RETURNS & EXCHANGES

Unworn items, in their original condition with only a Simmons logo (no sleeve or custom text), may be returned for an exchange or full refund within 90 days of the order. We cannot accept items that have been washed or worn.

Refunds for payroll deduction will be processed once each month. Exchange items are fulfilled during regular store fulfillment times. Any loyalty points associated with a return order will be added back to the loyalty account. Use the Store Support link to request an exchange or return. Please note, this request must be completed online to receive credit or begin the exchange. Once submitted, you will receive a confirmation email. Return items to the Home Office, labeled Company Store Return.


WHY DID I GET BONUS POINTS?

One of the perks of the True Blue Loyalty Program is that we can add points to your account for special events. Example: Download the mySimmons app and receive 150 points. Additional ways to earn points will be added in the future.


WHAT HAPPENS TO MY POINTS IF I RETURN AN ITEM?

Loyalty points associated with a returned item will be added back to your account. There is no point penalty for returning items.


DO MY LOYALTY POINTS EXPIRE?

Nope! Your loyalty points do not expire and will remain in your account as long as you are a Simmons team member.


HOW DO I SEE MY LOYALTY POINTS?

Click here to see your total points earned; Please note, you must create an account with the Company Store to receive loyalty points for purchases.

Store Support