FAQs

Unworn items, in their original condition with only a Simmons logo (no sleeve or custom text), may be returned for an exchange or full refund within 30 days of the order. We cannot accept items that have been washed or worn. Refunds for payroll deduction will be processed once each month. Any loyalty points associated with a return order will be added back to the loyalty account. Use the Store Support link (https://apparel.simmonsfoods.com/support)to request an exchange or return. Please note, this request must be completed online to receive credit or begin the exchange. Once submitted, you will receive a confirmation email. Return items to: Simmons Foods 17501 W. 98th St, Pillar #18-55 Lenexa, KS 66219

Log into the site to view your total points earned; Please note, you must create an account with the Company Store to receive loyalty points for purchases.

Your points will expire after one year.

One of the perks of the True Blue Loyalty Program is that we can add points to your account for special events and promotions.

Good question! Reach out to Store Support (https://apparel.simmonsfoods.com/support)and we’ll check for an order under your name. If the order went through we’ll resend the confirmation email. If the order did not go through, you can try again.

If you keep getting an error when trying to place an order, please reach out to Store Support (https://apparel.simmonsfoods.com/support)with the specific error message that appears on the screen.

Check with your local HR Manager first. If it can’t be located, use the Store Support link (https://apparel.simmonsfoods.com/support)and we will track it down for you.

If you need to change or cancel your order, please use the Store Support link a(https://apparel.simmonsfoods.com/support)nd we will try to accommodate your request. Please note, it may not be possible to cancel an order after 24 hours. Look for an email with an update on the status of your request.

Company Store orders are deducted from payroll by the fourth week of each month. If you have any questions, please contact Store Support.(https://apparel.simmonsfoods.com/support)

Unworn items, in their original condition with only a Simmons logo (no sleeve or custom text), may be returned for an exchange or full refund within 30 days of the order. We cannot accept items that have been washed or worn. Refunds for payroll deduction will be processed once each month. Any loyalty points associated with a return order will be added back to the loyalty account. Use the Store Support link (https://apparel.simmonsfoods.com/support)to request an exchange or return. Please note, this request must be completed online to receive credit or begin the exchange. Once submitted, you will receive a confirmation email. Return items to: Simmons Foods 17501 W. 98th St, Pillar #18-55 Lenexa, KS 66219

Refunds are processed once per month and issued on the fourth week’s pay period.

Loyalty points associated with a returned item will be added back to your account. There is no point penalty for returning items.

Exchanges requested by the first week of the month are fulfilled that month’s regular orders.

Yes, you must create an account to place an order. This will save your information for easy ordering in the future and allow you to earn loyalty points.

Please reach out to Store Support.(https://apparel.simmonsfoods.com/support)

We love custom orders! Visit the Team Swag page to explore items. You can add customization details, add to cart, and check out with a PO code. If you don’t see what you’re wanting, please email swag@simsupports.com.

We want you to feel good about representing Simmons! Our goal is to source quality items at a fair price and when possible, offer multiple value options for things like jackets and t-shirts. The pricing of items depends on a number of different factors: quantity ordered, cost of embroidery, manufacturer's flexibility on pricing. Simmons does not make a profit on any of the items. Items are ordered wholesale through a local vendor so the cost to team members is the manufacturer's costs for the specific quantity ordered and embroidery/production costs. Our ability to offer discounted prices varies by item. We will keep working to find the best combination of value, price and quality in a way that is easy to order.

We would love to hear from you! Email swag@simsupports.com.